ONLINE SHOPPING TERMS AND CONDITIONS
“H2H”, “we”, “us” and “our” refers to House2homesa (Pty) Ltd
“You” refers to you, our customer, who buys from us online.
“Third-party provider” refers to any one of the companies that we have teamed up with to sell you their goods on The House2home Shop website.
“Online shoppers” refers to our customers who buy goods from us online over the internet using a web browser.
These are the terms and conditions that apply when you buy goods from us online (“Online Shopping Terms”). The Online Shopping Terms must be read together with the terms and conditions relating to delivery and returns as well the specific terms that apply to certain kinds of goods. Those terms and conditions are incorporated into these terms by reference.
When you buy goods from us online, you agree to and accept all our terms and conditions. You also agree that H2H and its third party providers may send invoices to you electronically.
3. YOUR ONLINE PROFILE
When you register as an online shopper, you will have to create an online profile. This includes selecting a user name and choosing a password. You will be asked for your credentials (your user name and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile
4. GOODS AND PRICING
4.1 Goods subject to availability:
All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
We will use our best efforts to accurately display the goods, specifically regarding their colour, description, and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our website and we cannot guarantee that the goods you receive, will look exactly as you have seen it. The majority of our products are hand-crafted with love and as a result, there may be slight variations in size and colour.
Your transaction will only be completed and you will become the owner of the goods:
4.4.1 once we receive payment from you, and
4.4.2 when the goods that you have ordered have been delivered to you (or when you have collected the goods).Once this happens, the transaction is complete and you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, incorrect price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any other loss or claim relating to a transaction based on any error. We are not bound by any incorrect information about goods that are on our third party providers’ websites.
5. DELIVERY, COLLECTION AND STORAGE
5.1 Delivery fee
We will charge a delivery fee for every order you place, which will be billed at checkout. For items other than furniture, the delivery fee is:
5.1.1 R80.00 (Eighty Rand) for any standard delivery weighing between 0kg and 5kg which takes 3 to 5 working days,
5.1.2 R120.00 (One Hundred and Twenty Rand) for any standard delivery weighing between 5.1kg and 20kg which takes 3 to 5 working days,
5.1.3 R190.00 (One Hundred and Ninety Rand) any standard delivery weighing from 20.1kg and above which takes 3 to 5 working days.
5.2 In-Store Collection
The Collect in Store option allows you to collect the goods you purchased online from our office without having to pay delivery fees. Collect in Store is only available in Cape Town.
5.3 Additional delivery charges
Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please call or email us on 084 580 5158 / 082 765 0487 / email@example.com
We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us. We deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
5.5 Delivery period
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order.
On delivery of your order, you will receive a delivery note.
5.7 Access to the delivery location
You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods onto balconies. Our delivery crew is not permitted to rearrange your furniture, clear areas in preparation for the delivery or remove unwanted goods from the premises.
5.8 Stock availability
We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
We rely on the information provided to us by our third party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact us or the relevant third party provider if you have any stock-related queries.
5.9 Assembling goods
We deliver assembled goods (if applicable), alternatively, goods are delivered with assembly instructions for assembly by the customer. We are not liable for any damage to goods or personal injury you or anyone else may suffer when assembling/using the goods.
5.10 Accepting your delivery
If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone other than you accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver’s license). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
5.11 Inspecting the goods
You must inspect the goods when they are delivered to you. If you are not satisfied that the goods are in good condition and/or the goods are damaged, you or your representative must notify us of such damage, providing details regarding the extent of the damage, within 24 hours of delivery for any relief to be made available. Should no notification of the damage be forwarded to us within 24 hours, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.
5.13 Collection of furniture
You can collect furniture from our distribution centres or have the furniture delivered to you. You must inform us if you would like to collect the furniture from a distribution centre on an agreed collection date and time. The collection date must be confirmed at least two working days before you intend to collect the goods (“working days” means weekdays: Monday to Friday, excluding public holidays). You must provide us with the following information:
5.13.1 the name of the person who will collect the goods, and
5.13.2 the date and time of collection.
The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collects the goods
5.14 Goods purchased from third party providers
For delivery of any goods purchased from one of our third party providers, please note that the specific third party provider’s terms and conditions will apply. Please refer to the third party provider’s website, or contact our Customer Services for more information.
6. RETURNS AND GENERAL WARRANTIES
6.1 If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 7 (seven) days of the date that they are delivered to you or collected by you. The goods must be in their original condition and packaging and you must have the invoice, the delivery note or returns form. If you received the goods as a gift, the delivery note or returns form is still required. You cannot return goods if they have been taken apart or altered, have been permanently installed, are attached or joined to other goods or property at the delivery address, or reasons of public health do not allow their return. You will be liable for the courier fees involved in returning the goods.
6.2 Incorrect items delivered
Should we accidentally deliver the wrong goods to you, or if the goods are not as described on the website (with a reasonable allowance for the hand-crafted nature of many of the products), or the goods are missing any parts:
6.2.1Please do not remove any of the stickers or labels, or remove the goods from its original packaging
6.2.2 Notify us as immediately and we will collect the goods from you at no charge. You can then choose if we should deliver the correct goods to you as soon as possible (if available), or issue you with a refund (using the same method of payment you originally used for the purchase).
6.3 You contact us and we will arrange for a courier to collect the goods within 3-10 working days. If you are returning goods via courier, you will have to complete the returns form and/or email, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged a collection fee.
6.4 Where appropriate, we will refund you in full, however a refund is not available to you if you have received the goods as a gift. If you received the goods as a gift, you may only exchange the item for goods of the same value in the House2home online shop.
6.5 Our goods, which include homeware, furniture and appliances, are intended for use in an ordinary residential or domestic environment only and are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk.
6.6 Every leather product is unique and might have markings which form part of the characteristics of the product. These natural markings will not be regarded as defects.
For returns and exchanges of goods purchased from any of our third party providers, please note that the specific third party provider’s terms and conditions will apply, so please refer to their website or contact us for more information.
You may in certain instances cancel your order. If you cancel an order and the goods have already left our distribution centre, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our distribution centres. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact us if you have any queries regarding cancellation.
8.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure.
8.2 Payment is processed upon finalisation of your online purchase. When you submit your order, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
8.3 In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.